How reducing payment friction increased subscription conversion for a French publisher

At Pugpig, we have a mutual admiration society with Madeleine White and The Audiencers, the content side of the consulting wing of subscription service provider Poool. The Audiencers consistently has top-notch coverage of how publishers are experimenting with reader registration and revenue strategies, much of driven by Poool’s quite interesting technology. In this podcast interview with Journalism.co.uk, Madeleine discusses a range of successful strategies that publishers are using. The one highlighted front and centre is how Journal du dimanche in France integrated a payment solution directly into their paywall and managed to increase conversation by 40%. It goes to show that by reducing friction, publishers can increase their conversion rates.

In a great interview with Chris Stone of the New Statesman, journalism.co.uk talks about the commercial strategy underpinning their podcasts. The progressive political magazine has a very solid audio offering, and Chris has talked about how they have unified their podcast feeds. But in this interview, he discusses their commercial strategy, which is leaning into branded content, which makes a lot of sense considering their audience of professionals and policymakers.

A good rundown of the most popular apps in the UK. What is amazing is how the BBC stands so far ahead of other news outlets in the UK.

This is a good reminder that when product managers are developing services for internal use - whether they include AI or not - they need to bring their customers - their colleagues - with them. It is a hard lesson that I have had to learn over the years.

I am not sure that this headline is accurate in that monetisation via social media was always a challenge. Publishers who were more aware that social media was a brand-building tool rather than seeing it as a direct monetisation tool have have been more successful. However, seeing how publishers who did rely more on social media make the shift to new strategies is instructive. It provides a template for other publishers looking for new audience and commercial strategies.

As publishers have shifted to subscriptions, it is important to consider the broader subscription landscape. What other services are you competing against? Streaming is definitely one of the biggest challengers for consumers disposable income. And now, we have data on how price pressures and competition are affecting the fortunes of streamers. In the US, churn is up to 47%. Cord cutters are now cutting back on the number of subscriptions that they have. What does this mean for publishers? As Reuters Institute said in their annual digital news report, we are now in a winner takes most world. What will it take for your subscription to be one of the fewer that people keep.

And this news shows how economic pressures are affecting publishing models of all stripes. The Texas Tribune has been one of the standard bearers when it comes to non-profit news models, and it is having to turn to layoffs (redundancies) for the first time in its 14-year history. The unsteady economy and advertising volatility seem to have taken a toll, but it also appears that the outlet is feeling pressure “to explore new platforms”. Again, platform pressure is one of the major themes of the year.

The week in platforms

This should come as news to no one, but Facebook groups have exposed readers to hoaxes. Research by the charity Full Fact identified 1,200 posts on a range of topics that were “designed to terrify local communities”. If you wonder why people are dealing with increasing levels of anxiety, I direct you to Exhibit A.

And if that wasn’t bad enough, we now have AI feeding content to pink slime, fake local news sites, and with wildfires in Canada, this kind of information not only terrifies local communities but it might be deadly. And in Canada where Google and Meta have stopped linking to real news sites due to legislation in the country, it is a perfect fire storm of false information.

And Mr. Musk continues to conduct what I referred to as “product vandalism” by removing headlines from lines on the social network formerly known as Twitter. Sigh.

With stories about the rapid rise and fall of Meta’s Twitter-competitor Threads, they just rolled out a web interface for it in the hopes of renewing engagement.

A good piece from The Verge on how Google’s YouTube is trying to negotiate with the music majors so that they can use their content to train their AI engines while telling “the rest of the web” that they have the right to scrape their material without compensation. That might be a slight exaggeration, but Google is pushing hard in the AI wars because it is behind companies like OpenAI.